Maintaining your existing client relationships is a sure-fire way to grow your firm. However necessary, client retention is often overshadowed by the thrill of chasing new clients. Establishing a sustainable, scalable, satisfying client experience will help your firm build relationships, foster trust, spawn advocates, and deliver exclusive value to your clients.
Maintaining your existing client relationships is a sure-fire way to grow your firm. However necessary, client retention is often overshadowed by the thrill of chasing new clients. Establishing a sustainable, scalable, satisfying client experience will help your firm build relationships, foster trust, spawn advocates, and deliver exclusive value to your clients.