Why you should care about the FTC Netflix warning.

Liscio Blog

Why you should care about the FTC Netflix warning.

Netflix has been targeted by hackers many times before, but this time the Federal Trade Commission is trying to warn customers early. As with most phishing attacks, the email arrives in your inbox looking like a legitimate Netflix account update request — this time asking users to update payment info (of course).

The FTC gives some good advice, like the one about bad grammar being a dead giveaway. Remember, if it looks, sounds, feels phishy it probably is. And, it’s never a good idea to blindly trust requests to update your account credentials. Go to your vendors’ websites and use the posted contact info to reach them directly (Don’t reply to the suspected email!) and confirm that the requests are genuine. Especially requests to update payment info.

Unfortunately, we’re no strangers to having our Netflix accounts hacked in the past. Here are some things to look out for and some first-hand insight learned the hard way:

Your account has likely been hacked if…

  • If your account language setting was changed and it wasn’t you.
  • You receive an account message saying there are too many people logged in.
  • If you notice movies or shows under “Recently Watched” that you’ve never watched.
  • If at login, you see a user ID that isn’t you or anyone you know (Duh right? You’d be surprised.)



  • Don’t reply to or fill out any email requests to update or change account info.
    Confirm all requests for login, payment info directly with the vendor before providing into. Go directly to the vendor website and use the posted contact info to reach them. Do not reply to the suspected email or use any of the contact info contained within. Never assume it’s genuine because it has a logo.
  • Don’t share your login credentials.
    Lots of people share with friends and family, but being generous with your account isn’t a smart gamble. You usually end up with more people having access than you like, including people you might not know or trust.
  • Don’t ever blindly click an attachment or link in email.
    We can’t emphasize or repeat this enough. You knew it was coming.


What to do if you think your Netflix has been hacked.

  • Log into your Netflix account via browser (because you can’t even access these settings inside the mobile app or your TV).
  • Once you’ve selected yourself under “Who’s watching,” you should see your user ID photo in the upper right with a dropdown menu.
  • Mouse over user ID photo and you should see the dropdown options.
  • Select ACCOUNT and scroll down to SETTINGS.
  • Under SETTINGS click on “Recent device streaming activity” to look for any suspicious activity.
  • Under SETTINGS click on “Sign out of all devices.”
  • Under MEMBERSHIP & BILLING click on “Change password” and create a new one.
  • If you used the same login credentials for other streaming accounts (Hulu, Amazon, etc.) don’t forget to change those too. Once hackers find creds that work they try them everywhere.
  • As always, we recommend changing your password regularly, never use the same password for multiple accounts, and never share your password.


This is yet another reminder that It’s not just your financial accounts hackers are targeting. They’re targeting everything. Shopping, productivity, portal accounts, and now, even your streaming entertainment accounts are vulnerable. Anything that uses email to communicate with you is a target. Be vigilant in 2019!